Shipping policy

Battleship New Jersey Museum & Memorial

BattleSHOP — Shipping & Delivery Policy

Effective Date: October 26, 2026
Last Revised: October 26, 2026
Applies To: Retail merchandise purchased through the Battleship New Jersey Museum & Memorial's online BattleSHOP and eligible in-store purchases arranged for shipping or pickup.

Thank you for shopping with the Battleship New Jersey Museum & Memorial.

Every purchase helps support our nonprofit mission of preserving, maintaining, and sharing the history of the Battleship New Jersey for future generations.

This policy establishes our procedures for order processing, shipping, delivery, tracking, customer reporting requirements, returns, and resolution of shipping-related concerns.

1. Order Processing

Standard Processing Time

Orders are typically prepared for shipment within 3–5 business days after a completed order is received, excluding weekends and recognized holidays.

Peak Seasons and Special Events

During holidays, special events, or periods of increased demand, processing may require 7–10 business days, provided the extended timeframe is disclosed before purchase.

Orders containing specialty, oversized, or made-to-order merchandise may require additional processing time, as disclosed on the product page or at checkout.

Order Verification

All orders are subject to reasonable payment, inventory, shipping-address, and fulfillment verification.

If an order cannot be shipped within the applicable promised timeframe, BattleSHOP will contact the customer and provide appropriate delay, cancellation, or refund options in accordance with applicable law.

2. Shipping Rates and Carriers

BattleSHOP utilizes established shipping providers, including USPS, UPS, FedEx, and authorized international carriers when available.

Shipping charges are displayed at checkout based on applicable factors, including:

  • Package weight and dimensions

  • Shipping destination

  • Selected shipping service

  • Applicable carrier or configured shipping rates

BattleSHOP does not charge a separate handling fee.

Customers are responsible for shipping charges displayed and accepted at checkout unless a promotion or other authorized arrangement provides otherwise.

Special shipping arrangements for oversized, fragile, or high-value merchandise may require an additional quotation, disclosed and approved before fulfillment.

3. Estimated Delivery Times

Following shipment, estimated delivery times generally include:

  • Domestic U.S. Orders: 3–7 business days

  • International Orders: 10–21 business days, depending on destination and customs processing

Delivery estimates are not guaranteed unless an expressly guaranteed shipping service is purchased.

Carrier transit times may be affected by weather, transportation disruptions, holidays, customs processing, or other circumstances outside BattleSHOP's control.

These circumstances do not eliminate customer rights or refund obligations under applicable law.

4. Shipping Confirmation and Tracking

When tracking is available, customers will receive a shipping confirmation containing the carrier's tracking number and applicable tracking information.

Tracking updates may take approximately 24–48 hours to appear after the package is received or scanned by the carrier.

Customers are encouraged to monitor tracking information and contact BattleSHOP promptly if a shipment is delayed, incorrectly routed, marked delivered but not received, or otherwise appears to have encountered a delivery problem.

Carrier tracking and delivery records may be used to verify shipment and delivery status.

A carrier's delivered status is relevant evidence of delivery but does not automatically resolve every disputed delivery claim.

5. Shipping Claims and Reporting Deadlines

To ensure timely investigation and resolution of shipping concerns, customers are expected to report missing, undelivered, damaged, or incorrectly fulfilled orders within the following periods.

Lost or Undelivered Packages

Customers should report a package that has not arrived within 30 calendar days of its expected delivery date.

Packages Marked Delivered but Not Received

Customers should report missing packages within 30 calendar days of the carrier's recorded delivery date.

Damaged Merchandise

Customers should report merchandise damaged during shipment as soon as possible, preferably within 7 calendar days of delivery, and retain the packaging and merchandise for inspection.

Incorrect or Missing Merchandise

Customers should report incorrect items or missing contents within 14 calendar days of delivery.

Claims Submitted Outside the Reporting Period

Shipping concerns reported outside these periods may require additional verification and management review.

Carrier tracking, delivery documentation, shipping insurance coverage, and related claim procedures may become unavailable or expire over time.

When a claim is reported after the applicable reporting period, BattleSHOP may be unable to complete a standard carrier investigation.

Requests for discretionary refunds, complimentary replacements, or reshipments may be declined when available documentation does not substantiate the request or when the reporting delay prevents reasonable verification.

Late reporting does not automatically invalidate a customer's legal rights. BattleSHOP will honor any refund, replacement, or other remedy required under applicable law.

6. Shipping Claim Verification

All shipping-related claims are subject to reasonable review and verification before a discretionary refund, replacement, or reshipment is authorized.

Customers may be asked to provide:

  • Original order number or proof of purchase

  • Name and shipping address associated with the order

  • Description of the delivery concern

  • Relevant tracking or carrier correspondence

  • Photographs of damaged merchandise or packaging, when applicable

  • Previous communications concerning the order, if available

BattleSHOP may review available order records, payment records, fulfillment documentation, shipping labels, tracking information, carrier delivery confirmations, and customer correspondence.

Submitting a shipping claim does not automatically establish entitlement to a refund or replacement.

Where sufficient documentation is unavailable, requests will be evaluated based on the available evidence and applicable legal obligations.

7. Lost, Delayed, or Undelivered Packages

Lost Packages

If a package is believed to have been lost during shipment, BattleSHOP will review available shipping records and initiate an appropriate carrier investigation when possible.

When a shipment is verified as lost or otherwise determined not to have been delivered as required, BattleSHOP will arrange an appropriate replacement or refund.

Legally required refunds will not be withheld solely because a carrier investigation or insurance claim remains pending.

Delayed Shipments

If BattleSHOP cannot ship merchandise within the promised shipment timeframe, customers will receive applicable notice and an opportunity to accept a delay or cancel and receive a refund, as required by law.

Packages Marked Delivered

If carrier tracking indicates delivery but the customer reports nonreceipt, BattleSHOP will review available delivery confirmation, address information, and other relevant documentation.

A refund or replacement will be determined by the verified circumstances and applicable law.

8. Damaged, Defective, or Incorrect Merchandise

If merchandise arrives damaged, defective, or different from what was ordered, customers should contact BattleSHOP promptly.

Please include the order number, description of the concern, and photographs when available.

Customers should retain the original product and packaging until return or disposal instructions are provided.

When an issue is verified and attributable to BattleSHOP or shipping damage, an appropriate remedy may include:

  • Replacement merchandise

  • Repair, where appropriate

  • Refund through the authorized payment method

BattleSHOP will arrange or cover reasonable return shipping costs when the return results from a verified defect, incorrect item, shipping damage, or fulfillment error attributable to BattleSHOP.

Reporting preferences under this section do not eliminate rights provided by applicable consumer protection or warranty laws.

9. Customer-Requested Returns and Return Shipping

All merchandise returns are governed by the BattleSHOP Refund, Return & Exchange Policy.

Customer Responsibility for Return Shipping

When merchandise is returned for reasons unrelated to a product defect, shipping damage, incorrect merchandise, or an error by BattleSHOP, the customer is responsible for all return shipping and packaging costs.

This includes returns resulting from:

  • A change of mind

  • Personal preference

  • An unwanted gift

  • An incorrect size selected by the customer

  • An accidental purchase

For standard customer-requested returns:

  • Original shipping charges are nonrefundable.

  • BattleSHOP does not provide complimentary return shipping labels.

  • Customers must arrange and pay for return shipping.

  • Merchandise must meet the conditions of the Refund, Return & Exchange Policy.

  • Returns should be shipped using a trackable service.

  • Customers are responsible for properly packaging the returned merchandise.

BattleSHOP Errors

When a return is required because BattleSHOP shipped incorrect merchandise, supplied defective goods, or made a verified fulfillment error, BattleSHOP will cover reasonable return shipping costs as appropriate.

Exchanges

For exchanges requested due to personal preference, customers are responsible for return shipping. Any additional outbound shipping charges will be disclosed before the exchange is completed.

Customers must contact BattleSHOP for instructions before returning merchandise.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

Customers should verify the recipient name, street address, apartment or suite number, city, state, postal code, and country where applicable.

Address Corrections

Customers should contact BattleSHOP immediately upon discovering an address error, preferably within 24 hours of placing the order.

BattleSHOP will make reasonable efforts to accommodate address corrections before shipment.

However, address changes cannot be guaranteed once an order has entered fulfillment or carrier processing.

Customer-Provided Address Errors

If a shipment is returned, delayed, or misdirected because of incorrect information supplied by the customer, additional shipping expenses may apply.

Any replacement shipping costs will be disclosed before reshipment.

Where the error resulted from BattleSHOP's fulfillment process, BattleSHOP will arrange an appropriate correction without charging the customer for that error.

11. Undeliverable and Returned Packages

Packages may be returned to BattleSHOP due to:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed packages

  • Customs restrictions

  • Carrier delivery limitations

When a package is returned because of customer-provided information or customer action, the customer may request reshipment after providing a verified address and paying applicable additional shipping charges.

Alternatively, eligible merchandise may be refunded following receipt and inspection.

Original shipping charges are generally nonrefundable when the shipping service was performed and the delivery issue resulted from customer-provided information or action, except where applicable law requires otherwise.

When the error is attributable to BattleSHOP, appropriate corrective action will be provided without additional shipping charges to the customer.

12. In-Store Pickup

When available at checkout, customers may select complimentary in-store pickup.

Pickup Location

Battleship New Jersey Museum & Memorial
62 Battleship Place
Camden, NJ 08103

Customers will receive notification when their order is ready.

An order confirmation and valid identification may be requested to verify authorized collection.

Orders should be collected within 14 calendar days of the ready-for-pickup notice.

If an order remains uncollected, BattleSHOP may contact the customer to arrange additional pickup time, shipment at the customer's expense, or appropriate cancellation and refund processing.

Merchandise is not automatically forfeited after the pickup period.

Pickup availability and operating hours may vary seasonally.

13. International Shipping

International shipping is available only to destinations supported by BattleSHOP's shipping providers and checkout system.

International customers are responsible for applicable customs duties, import taxes, brokerage charges, and other destination-country fees unless expressly stated otherwise at checkout.

BattleSHOP cannot guarantee customs clearance timelines.

International packages will be declared accurately in accordance with applicable shipping and customs requirements.

BattleSHOP will not intentionally misrepresent merchandise values or mark commercial purchases as gifts to avoid duties.

Orders affected by customs restrictions or delivery failures will be reviewed according to the circumstances, applicable purchase terms, and legal requirements.

14. Specialty and Restricted Merchandise

Certain merchandise may require additional packaging, carrier arrangements, or shipping restrictions.

Examples include:

  • Framed artwork

  • Reclaimed teak merchandise

  • Authentic historical collectibles

  • Handmade commemorative products

  • Oversized or fragile models

  • Custom plaques and display items

Some items may be unavailable for shipment to P.O. Boxes or certain destinations.

Additional shipping restrictions, charges, or fulfillment timelines will be disclosed before purchase.

15. Order Changes, Cancellations, and Combined Shipments

Customers should contact BattleSHOP as soon as possible to request an order modification or cancellation.

Requests may be accommodated before shipment when operationally feasible.

Separate orders cannot be guaranteed to ship together.

Any approved adjustments to merchandise, shipping charges, or order fulfillment will be reflected in the applicable transaction records.

Customer cancellation and refund rights required by applicable law will be honored regardless of ordinary processing restrictions.

16. Donations, Memberships, Tickets, and Special Programs

This policy applies to physical retail merchandise.

Donations, museum memberships, admission tickets, event registrations, sponsorships, memorial bricks, Fly a Flag services, and other museum programs may be subject to separately disclosed terms.

Retail merchandise purchased as part of a special program will be evaluated according to its applicable purchase conditions and legal requirements.

17. Exceptions and Management Review

BattleSHOP is committed to providing fair, consistent, and transparent shipping services.

Requests falling outside standard procedures may be reviewed by authorized management based on the circumstances and available supporting documentation.

Discretionary refunds, replacements, reshipments, shipping adjustments, and exceptions are subject to appropriate authorization and transaction verification.

All approved financial adjustments must be processed through authorized payment and recordkeeping procedures.

An exception granted in one circumstance does not automatically establish eligibility for the same exception in future transactions.

Nothing in this policy limits or waives rights or remedies provided under applicable law.

18. Policy Effective Date and Updates

This Shipping & Delivery Policy is effective October 26, 2026.

Its terms apply to eligible orders placed on or after the effective date once properly approved and disclosed to customers.

Orders placed before the effective date remain subject to the applicable terms disclosed at the time of purchase and any overriding legal requirements.

The Battleship New Jersey Museum & Memorial reserves the right to update this policy prospectively in accordance with applicable law.

19. Contact Information

For shipping questions, delivery concerns, order verification, return instructions, or shipping-related claims, please contact:

Battleship New Jersey Museum & Memorial
BattleSHOP / Guest Services
62 Battleship Place
Camden, NJ 08103

Email: s.fernandez@battleshipnewjersey.org

Please include your order number and a description of your inquiry so our team can review the appropriate records.

Thank you for supporting the Battleship New Jersey Museum & Memorial. Every purchase helps preserve the history, service, and legacy of America's most decorated battleship.